Elevating Our Guest Experience with Low & No Alcohol Training

At Cheshire Cat Pubs, we’re always looking for ways to enhance our guest experience, and our recent Low & No Alcohol Training Session is a perfect example of that commitment. Last week, we brought together all of our Beer, Spirit, and Wine Champions for a day packed with learning, tasting, and collaboration.

The session, designed to prepare our teams for the festive season and Dry January, focused on equipping them with expert knowledge about some fantastic low and no-alcohol options. We were thrilled to host an incredible line-up of suppliers who shared their products and insights. The session gave our champions a chance to deep dive into the production processes, flavour profiles, and perfect serves for some of our incredible products – Wild Idol, Zonin, Lucky Saint, Guinness Zero, Seedlip, Tanqueray 0.0, Captain Morgan Zero and Everleaf. More importantly, it highlighted how much care and thought goes into creating these drinks, ensuring our teams can share that passion with our guests.

For our designated drivers, guests cutting back over Christmas, or anyone joining the Dry January movement, we’re ready to provide exceptional, thoughtful drink options. This training helps us ensure that every guest feels considered and catered to, no matter their preferences. Our champions left the session energised, knowledgeable, and eager to pass on what they’ve learned to their teams. This knowledge will elevate the guest experience in all our pubs, ensuring that everyone can enjoy the festive season with an outstanding drink in hand.

We’re proud of the hard work our champions put in and grateful to the amazing suppliers who helped make it happen. Stay tuned for more updates as our teams continue to raise the bar in delivering exceptional experiences. Cheers!

Cheshire Cat Team head to Porto!

It is that time of the year again as our team of managers and support managers head off to on another trip to thank them for their efforts in a record-breaking year.

We were heading out to Porto for two nights and three days, experiencing wine and port in and around the Douro Valley, Porto and Vila Nova De Gaia. On day one we arrived safely in Porto on time and headed straight out to Vila Nova Vineyards. We sell some Vila Nova wines in our pubs including a great Alvarinho, so it was great to visit where the wine is produced. We were all staying in separate three-bedroom cottages in the grounds of the Vineyards. A storm was brewing, and the weather initially was wet and windy but we were indoors where we enjoyed the wines and a wonderful lunch in the Vila Nova estate house. Bonardo was our host and what a great host he was! We had chance to relax in our accommodation in the late afternoon having got up early that morning and then feeling refreshed we enjoyed a great traditional Portuguese meal at a local restaurant.

As we arrived back to our rooms the wind was getting up and through the night the storm was so bad it took out all the power, which in turn took out all the water, as it was on an electrical pump! Trees were uprooted and our visit to the Douro Valley Vineyards was aborted because Bonardo and his team had to deal with the ‘fallout’ from the storm. It was like an episode of ‘Survivor’ as the team sent out Adam our host to the local supermarket and boiled bottled water to wash and make tea and coffee. Just as everyone had boiled the water the power thankfully came on and everyone managed to freshen up. We travelled out to the Douro Valley anyway and had a great lunch on the river before making our way to the luxury of our hotel in Porto. The team recovered enough to enjoy a great night out, some dancing in to the ‘wee hours’!

Next morning coffee and custard tarts were the hangover cure before we then drove out to Graham’s Lodge over the Douro River from Porto to Vila Nova de Gaia. We were guests of Anthony Symington who is a fifth-generation member of the famous Symington Family who own the Graham’s, Dows, Warres and Cockburns Port houses as well as many Quintas along the Douro Valley where the grapes are grown and harvested before being brought to the port houses or lodges opposite Porto for port making and aging. We enjoyed an exceptional tour and tasting at Graham’s Lodge and then joined Anthony, as his guests, for lunch in the highly acclaimed restaurant at Graham’s Lodge. It was a great afternoon and a perfect farewell to a very memorable trip once again to this beautiful part of Europe. Well done to all the team for all their hard work this year. It was a great trip, educational too and richly deserved.

 

 

Head Chefs enjoy Ireland 2023

It was typical Irish weather when the plane landed in Belfast International Airport! Drizzle and cloud welcomed us as our head chefs jumped into cars driven by owners Mary and Tim heading out to the spectacular north coast and the ‘Giant’s Causeway’ which is a UNESCO World Heritage site. The day brightened slightly as we walked down to the coastline to take in the stones and the views. The other great thing about the Giant’s Causeway is its proximity to Bushmills Distillery. Bushmills was given a license to distil whiskey way back in 1608 making it the oldest distillery in the world. The tour is a ‘must do’ when out in these parts. The sheer scale of Bushmills is unreal as it distils whiskey for the world! Using the water of the River Bush the mills are dotted around the river hence the name. Of course, we had to taste a few drams before we left for our lunch.

The onward journey took us into Derry and on to Co. Donegal in the Irish Republic. Here in the tiny village of Glen the chefs checked into Tara’s Cots for the night. The rooms are situated next to the famous Glen Bar where supper was booked. The Glen Bar has won many awards of late and their Head Chef Kieran is cooking up a storm. Our Head Chefs could relax in the knowledge they were in very good hands! A great night followed!

The next day we headed off to our next Whiskey distillery and one of the newest in Ireland. The Crolly Distillery in Crolly, Donegal, is a must visit too. The polar opposite of Bushmills in terms of age and production levels. Yet still great history. This is the first distillery in Donegal for 180 years and to celebrate this has 180 ‘Founders’ who have all invested in a barrel of whiskey each. Our company with Tim and Mary at the helm have barrel number 160. The chefs were able to see the barrel and visit this small yet amazing distillery. Officially in October 2024 our whiskey will have been in the barrel three years and one day making it officially a whiskey! We will then wait two further years before we decide what to do with it…..bottle it or age it for another 5 years!

The chefs enjoyed a great (and much needed) Irish burger for lunch at a local restaurant before we headed back to the airport to head home after what was a fantastic trip.

Thank you to everyone for making us feel so welcome.

Our Big Green Plate-Off Challenge: A Celebration of Sustainability and Local Collaboration

At Cheshire Cat Pubs, our commitment to sustainability is at the heart of everything we do, and this year’s Big Green Plate-Off Challenge was no exception. This exciting event brought together our pub teams, from food champions to chefs, as we worked to create delicious dishes that align with our ethos of “Fresh, Seasonal, Local.” The challenge not only showcased culinary creativity but also strengthened our ties with local suppliers, and helped foster teamwork across our pubs.

A special shoutout goes to our incredible vegetable supplier, Oliver Perry’s of Holmes Chapel, who made this challenge possible. Working closely with their local farmers, Graham and Roy, we were able to incorporate the freshest produce into our dishes. From root vegetables and brassicas grown at Graham’s farm to the vibrant tomatoes, lettuce, and cucumbers from Roy’s fields, every ingredient used reflected the very best of our local harvest.

Our chefs and food champions took their learning from the Local Grower’s Day to heart, bringing their newfound knowledge back to the kitchen to craft dishes that emphasised sustainability. It’s been incredible to see their enthusiasm and creativity grow, as they experimented with eco-friendly cooking techniques and seasonal ingredients. Front and back of house teams worked together to bring the dishes to life and educate our guests on the importance of locally sourced, sustainable produce. The energy and pride from each pub were palpable, and the competition not only sparked a healthy rivalry but also motivated the teams to learn, grow, and share their newfound skills.

It’s clear that this initiative has laid the groundwork for even more sustainable practices moving forward. Thank you to everyone who took part and to Oliver Perry’s for providing such incredible produce, which allowed us to showcase the very best of Cheshire in our kitchens. Here’s to many more collaborations as we continue to strengthen our “Fresh, Seasonal, Local” approach!

Team Adventures across Mallorca and Porto

At Cheshire Cat Pubs, we believe that a little fun, learning, and team bonding go a long way! Over the past few weeks, our Head Chefs and General Managers have been on some exciting trips that are all about more than just good food and drink (though we definitely enjoyed plenty of that!). It’s about building a stronger, closer team that can bring even more energy and creativity to our pubs. Let’s dive into what we’ve been up to lately…

Vineyard Adventures in Mallorca!

First up, Tim and Mary whisked our Head Chefs away to Mallorca, where they explored the beautiful vineyards of Macia Batle and sipped their way through some fine wines in the quaint town of Biniali. The trip was filled with great food, incredible wine, and plenty of laughs. But it wasn’t just about indulging—it was a chance for our chefs to step away from the kitchen, share ideas, and find inspiration that they can bring back to their teams and menus.

Porto Fun for the General Managers!

Meanwhile, our General Managers were treated to an unforgettable adventure in Porto! After visiting the Douro valley, sipping Alvarinho and Vinho Verde, and enjoying the rich flavors of the region, they headed to the city for a night of dancing and good times. The next day, they toured Graham’s Port house in Vila Nova de Gaia, where they experienced an incredible array of ports. This trip wasn’t just about soaking up the culture (though that was a huge perk!)—it was about recharging and returning to the pubs with fresh ideas and motivation.

Why We Do It

At Cheshire Cat Pubs, team building and ongoing education are at the heart of what we do. Trips like these bring our teams closer, creating bonds that make for a happy, motivated workplace. Whether it’s learning about wine or just enjoying each other’s company, these experiences help us grow stronger together, and that translates directly to what we do every day—making our pubs places of warmth, creativity, and fantastic hospitality.

 

A huge thank you to all old friends and new friends we made along the way, including Adam and Shaun from Boutinot wines, Bernardo and his father Louis at Vila Nova, who welcomed us into their home, and of course, thanks to Anthony Symington for showing us around Graham’s and treating us to an amazing tasting.

So, whether you’re a guest stopping in for a pint or someone thinking about joining our family, know that here, it’s not just a job—it’s a place where we learn, grow, and have a great time doing it.

 

Fitzherbert Arms wins National Taste Award!

Rebecca and Connor pose by the Tyrells, (the award sponsors) stand after their win.

A great night at the Pub and Bar Magazine Awards in London! The Fitzherbert Arms had already won ‘Best Pub in Staffordshire’ in the Awards a month or so ago for the third year running. The Fitz Manager Rebecca and Head Chef Connor headed to London to see if the Fitzherbert Arms Team could go one further and win the West Midlands region.

To their complete surprise they went one better and won the honour of the National ‘Best Taste’ Award sponsored by Tyrells Crisps, which recognised most notably the great food performance under the stewardship of Head Chef Connor and his kitchen team and of course the effort of the entire team who make the Fitz the great pub it is today.

Owners Tim and Mary were at the awards along with Helen and Leigh from our Cholmondeley Arms who won ‘Best in the Northwest’ on the night too, making it a double for Cheshire Cat Pubs and Bars! Please check out the photos and you’ll notice the enormous bag of Tyrells crisps which has a photo of the Fitzherbert Arms across the front!

It was fun carrying that around London after the awards! All in all, it was a great night in London, and we are all very proud of Rebecca, Connor and the entire Fitz team.

 

 

Cholmondeley Arms is the Best in the Northwest.

A great night at the Pub and Bar Magazine Awards in London! The Cholmondeley Arms had already won the County of Cheshire in the Awards a month or so ago. Manager Helen and Deputy manager Leigh headed to London to see if the Cholmondeley Arms Team could go one further and win the Northwest region. Great news! The Chum won it! We now have the honour of ‘Best in the Northwest’ back within our Company Cheshire Cat. We held the honour previously with our sister pub the Church Inn back in 2021. Owners Tim and Mary were at the awards too along with Rebecca and Connor from our Fitzherbert Arms who had been chosen as Best in Staffordshire for the third year running! The Fitzherbert won a special ‘Best Taste Award’ reflecting their pubs amazing food and drinks act.

All in all it was a great nght in London and we are all very proud of Helen and the team at the Cholmondeley Arms….another great accolade after winning ‘Pub of the Year’ at the Great British Pub Awards for 2023/24.

Cheshire Cat are smiling again!

Our pub company Cheshire Cat Pubs and Inns, owned by Tim and Mary, is celebrating again after two of their pubs achieved great accolades at the Pub and Bar Magazine Awards in London on Wednesday 26th June 2024. The Cholmondeley Arms and the Fitzherbert Arms made the journey to the awards having been chosen as County winners of Cheshire and Staffordshire respectively.

Cholmondeley Arms Manager Helen and Deputy manager Leigh arrived in London to see if the Cholmondeley Arms Team could go one further and win the Northwest region. Great news! The Chum won it! We now have the honour of ‘Best in the Northwest’ back within our Company Cheshire Cat. We held the honour previously with our sister pub the Church Inn back in 2021. Owners Tim and Mary were at the awards to help the teams celebrate!

The Fitzherbert Arms meanwhile had already won ‘Best Pub in Staffordshire’ for the third year running. The Fitz Manager Rebecca and Head Chef Connor headed to London to see if the Fitzherbert Arms Team could go one further and win the West Midlands region. To their complete surprise they went one better and won the honour of the National ‘Best Taste’ Award sponsored by Tyrells Crisps, which recognised most notably the great food performance under the stewardship of Head Chef Connor and his kitchen team and of course the effort of the entire team who make the Fitz the great pub it is today.

Please check out the photo of the entire team at the awards and you’ll notice the enormous bag of Tyrells crisps which has a photo of the Fitzherbert Arms across the front! It was fun carrying that around London after the awards! All in all, it was a great night in London, and we are all very proud of Rebecca, Connor and the entire Fitz team and Helen and Leigh and the entire Cholmondeley Arms team.

From left to right Cholmondeley deputy manager Leigh, Cholmondeley manager Helen, Cheshire Cat owner Tim, Fitzherbert Arms head chef Connor, Cheshire Cat owner Mary and Fitzherbert Manager Rebecca!

Elevating the Pub Experience: Cheshire Cat Pubs’ Champions Programme

In the ever-evolving landscape of Cheshire Cat Pubs, we are delighted to share the ongoing success of our ground-breaking ‘Champions Programme.’ Tailored to enhance every aspect of our guest experience, this initiative has become a cornerstone of our commitment to excellence.

Meet our formidable ‘Food Champions,’ ‘Beer Champions,’ ‘Spirit Champions,’ and ‘Wine Champions’ – the dynamic force propelling our dedication to exceptional customer service and unrivalled product knowledge.

The Journey: In recent months, our champions embarked on a series of captivating educational adventures, venturing on group trips to local suppliers. These outings were not merely recreational; they played a pivotal role in deepening their understanding of specific domains, underscoring our dedication to sourcing FRESH – SEASONAL – LOCAL ingredients whenever possible. 

Collaborative Learning: Interactive training sessions took centre stage, creating an environment where knowledge flowed freely, and skills were refined. Armed with newfound expertise, our champions are now better equipped to lead and inspire their teams across various pubs in Cheshire and Staffordshire.

Impact Beyond the Pub: The influence of our Champions Programme reaches far beyond the walls of our pubs. Our champions have returned to their respective locations as knowledge beacons, sharing insights and passion with their teams. This ensures that every guest receives impeccable service and well-informed recommendations.

Celebrating Excellence: As we toast to the success of this program, we also raise a glass to the dedication and enthusiasm of our champions. Their commitment to raising the bar serves as a shining example for our entire team.

A Heartfelt Thank You: A heartfelt thank you to our incredible champions, whose passion and dedication transform Cheshire Cat Pubs into an extraordinary space. Together, we’re not just serving food and drinks; we’re crafting memorable experiences for our guests.

Stay Tuned: As we continue to innovate and elevate the pub experience, stay tuned for more exciting updates on our journey of continuous improvement.