Elevating Our Guest Experience with Low & No Alcohol Training

At Cheshire Cat Pubs, we’re always looking for ways to enhance our guest experience, and our recent Low & No Alcohol Training Session is a perfect example of that commitment. Last week, we brought together all of our Beer, Spirit, and Wine Champions for a day packed with learning, tasting, and collaboration.

The session, designed to prepare our teams for the festive season and Dry January, focused on equipping them with expert knowledge about some fantastic low and no-alcohol options. We were thrilled to host an incredible line-up of suppliers who shared their products and insights. The session gave our champions a chance to deep dive into the production processes, flavour profiles, and perfect serves for some of our incredible products – Wild Idol, Zonin, Lucky Saint, Guinness Zero, Seedlip, Tanqueray 0.0, Captain Morgan Zero and Everleaf. More importantly, it highlighted how much care and thought goes into creating these drinks, ensuring our teams can share that passion with our guests.

For our designated drivers, guests cutting back over Christmas, or anyone joining the Dry January movement, we’re ready to provide exceptional, thoughtful drink options. This training helps us ensure that every guest feels considered and catered to, no matter their preferences. Our champions left the session energised, knowledgeable, and eager to pass on what they’ve learned to their teams. This knowledge will elevate the guest experience in all our pubs, ensuring that everyone can enjoy the festive season with an outstanding drink in hand.

We’re proud of the hard work our champions put in and grateful to the amazing suppliers who helped make it happen. Stay tuned for more updates as our teams continue to raise the bar in delivering exceptional experiences. Cheers!

Our Big Green Plate-Off Challenge: A Celebration of Sustainability and Local Collaboration

At Cheshire Cat Pubs, our commitment to sustainability is at the heart of everything we do, and this year’s Big Green Plate-Off Challenge was no exception. This exciting event brought together our pub teams, from food champions to chefs, as we worked to create delicious dishes that align with our ethos of “Fresh, Seasonal, Local.” The challenge not only showcased culinary creativity but also strengthened our ties with local suppliers, and helped foster teamwork across our pubs.

A special shoutout goes to our incredible vegetable supplier, Oliver Perry’s of Holmes Chapel, who made this challenge possible. Working closely with their local farmers, Graham and Roy, we were able to incorporate the freshest produce into our dishes. From root vegetables and brassicas grown at Graham’s farm to the vibrant tomatoes, lettuce, and cucumbers from Roy’s fields, every ingredient used reflected the very best of our local harvest.

Our chefs and food champions took their learning from the Local Grower’s Day to heart, bringing their newfound knowledge back to the kitchen to craft dishes that emphasised sustainability. It’s been incredible to see their enthusiasm and creativity grow, as they experimented with eco-friendly cooking techniques and seasonal ingredients. Front and back of house teams worked together to bring the dishes to life and educate our guests on the importance of locally sourced, sustainable produce. The energy and pride from each pub were palpable, and the competition not only sparked a healthy rivalry but also motivated the teams to learn, grow, and share their newfound skills.

It’s clear that this initiative has laid the groundwork for even more sustainable practices moving forward. Thank you to everyone who took part and to Oliver Perry’s for providing such incredible produce, which allowed us to showcase the very best of Cheshire in our kitchens. Here’s to many more collaborations as we continue to strengthen our “Fresh, Seasonal, Local” approach!

Team Adventures across Mallorca and Porto

At Cheshire Cat Pubs, we believe that a little fun, learning, and team bonding go a long way! Over the past few weeks, our Head Chefs and General Managers have been on some exciting trips that are all about more than just good food and drink (though we definitely enjoyed plenty of that!). It’s about building a stronger, closer team that can bring even more energy and creativity to our pubs. Let’s dive into what we’ve been up to lately…

Vineyard Adventures in Mallorca!

First up, Tim and Mary whisked our Head Chefs away to Mallorca, where they explored the beautiful vineyards of Macia Batle and sipped their way through some fine wines in the quaint town of Biniali. The trip was filled with great food, incredible wine, and plenty of laughs. But it wasn’t just about indulging—it was a chance for our chefs to step away from the kitchen, share ideas, and find inspiration that they can bring back to their teams and menus.

Porto Fun for the General Managers!

Meanwhile, our General Managers were treated to an unforgettable adventure in Porto! After visiting the Douro valley, sipping Alvarinho and Vinho Verde, and enjoying the rich flavors of the region, they headed to the city for a night of dancing and good times. The next day, they toured Graham’s Port house in Vila Nova de Gaia, where they experienced an incredible array of ports. This trip wasn’t just about soaking up the culture (though that was a huge perk!)—it was about recharging and returning to the pubs with fresh ideas and motivation.

Why We Do It

At Cheshire Cat Pubs, team building and ongoing education are at the heart of what we do. Trips like these bring our teams closer, creating bonds that make for a happy, motivated workplace. Whether it’s learning about wine or just enjoying each other’s company, these experiences help us grow stronger together, and that translates directly to what we do every day—making our pubs places of warmth, creativity, and fantastic hospitality.

 

A huge thank you to all old friends and new friends we made along the way, including Adam and Shaun from Boutinot wines, Bernardo and his father Louis at Vila Nova, who welcomed us into their home, and of course, thanks to Anthony Symington for showing us around Graham’s and treating us to an amazing tasting.

So, whether you’re a guest stopping in for a pint or someone thinking about joining our family, know that here, it’s not just a job—it’s a place where we learn, grow, and have a great time doing it.

 

Elevating the Pub Experience: Cheshire Cat Pubs’ Champions Programme

In the ever-evolving landscape of Cheshire Cat Pubs, we are delighted to share the ongoing success of our ground-breaking ‘Champions Programme.’ Tailored to enhance every aspect of our guest experience, this initiative has become a cornerstone of our commitment to excellence.

Meet our formidable ‘Food Champions,’ ‘Beer Champions,’ ‘Spirit Champions,’ and ‘Wine Champions’ – the dynamic force propelling our dedication to exceptional customer service and unrivalled product knowledge.

The Journey: In recent months, our champions embarked on a series of captivating educational adventures, venturing on group trips to local suppliers. These outings were not merely recreational; they played a pivotal role in deepening their understanding of specific domains, underscoring our dedication to sourcing FRESH – SEASONAL – LOCAL ingredients whenever possible. 

Collaborative Learning: Interactive training sessions took centre stage, creating an environment where knowledge flowed freely, and skills were refined. Armed with newfound expertise, our champions are now better equipped to lead and inspire their teams across various pubs in Cheshire and Staffordshire.

Impact Beyond the Pub: The influence of our Champions Programme reaches far beyond the walls of our pubs. Our champions have returned to their respective locations as knowledge beacons, sharing insights and passion with their teams. This ensures that every guest receives impeccable service and well-informed recommendations.

Celebrating Excellence: As we toast to the success of this program, we also raise a glass to the dedication and enthusiasm of our champions. Their commitment to raising the bar serves as a shining example for our entire team.

A Heartfelt Thank You: A heartfelt thank you to our incredible champions, whose passion and dedication transform Cheshire Cat Pubs into an extraordinary space. Together, we’re not just serving food and drinks; we’re crafting memorable experiences for our guests.

Stay Tuned: As we continue to innovate and elevate the pub experience, stay tuned for more exciting updates on our journey of continuous improvement.

Cheshire Cat’s Wine Champion Program: A Journey into Grape Knowledge and Beyond

Our wine champion program at Cheshire Cat has kicked off with tremendous enthusiasm. Last week’s ‘Forward with Fundamentals’ training provided our champions with a unique opportunity to delve deep into their grape knowledge. The session served as a platform for these enthusiasts to geek up on the intricacies of wine.

Yesterday, our champions ventured to Liverpool for an immersive tasting experience courtesy of Boutinot Wines. The trip not only broadened their palates but also allowed them to explore the great delights that Boutinot Wines have in their arsenal. A heartfelt thank you to Adam and the Boutinot Wines team for extending the invitation.

The excitement lingers as we look forward to where our champions program will lead the team next. Stay tuned for more updates on this exciting journey of wine exploration and education.

Culinary Exploration: Cheshire Cat Pubs Chefs Tour Northern Ireland

This week, our dedicated chefs embarked on a fascinating journey through the breath-taking landscapes and diverse culinary scenes of Northern Ireland. From the awe-inspiring Giant’s Causeway to the historic cities of Derry and Donegal, our culinary team immersed themselves in the rich flavours and cultural tapestry of this enchanting region.

Taking a well-deserved break, our chefs relished the opportunity to indulge in the finest local dishes and sample the exceptional Irish Malt at the renowned Bushmills Distillery. These moments of relaxation and gastronomic exploration have undoubtedly left a lasting impression on our culinary experts.

As our chefs return, we eagerly anticipate the creative influence this trip will have on our upcoming menus. Stay tuned to discover how the flavours and experiences of Northern Ireland will shape and enhance the culinary delights offered at Cheshire Cat Pubs.

Gratitude to Our Exceptional Partners: Diageo and Double Dutch Drinks

We want to express our sincere appreciation to our outstanding suppliers, Diageo and Double Dutch Drinks, for the thoughtful gifts they’ve shared with us. Following our recent accolade as ‘Great British Pub of the Year’, The Cholmondeley Arms is currently experiencing a pre-Christmas celebration, and our team couldn’t be more thrilled with the generosity and support we’ve received,

A special thank you to Oliver Wilson for orchestrating this delightful surprise. The entire team at The Cholmondeley Arms is truly touched by the outpouring of love and encouragement.

This recognition only amplifies our commitment to maintaining the highest standards of excellence, and we look forward to continuing to provide exceptional experiences for our patrons. Stay tuned for more updates as we savour this moment and continue to celebrate our achievements.

Celebrating Excellence: The Cholmondeley Arms Named “Pub of the Year” at The Great British Pub Awards

It is with immense pride and joy that we share the exhilarating news: The Cholmondeley Arms, our beloved pub, clinched the prestigious title of “Pub of the Year” at The Great British Pub Awards. This remarkable achievement stands as a testament to the unwavering dedication and exceptional efforts of our entire team.

Last night marked a momentous occasion as the Cheshire Cat team, led by Tim and Mary, alongside the Cholmondeley Arms General Manager Helen, and Head Chef Richard, gathered at the Victoria Warehouse in Manchester for the grand award ceremony. The atmosphere was electric as we witnessed our industry uniting to celebrate shared successes, creating memories that will be cherished for years to come.

The evening was more than just an awards ceremony; it was a celebration of hard work, passion, and the collaborative spirit that defines The Cholmondeley Arms. The team, including our People Manager Jenny and Brand Manager Emily, was not only recognized for their outstanding contributions but was also treated to a memorable night out in Manchester. Dressed in anticipation and excitement, the team revelled in the acknowledgment of their efforts and the collective achievement of being crowned “Pub of the Year.”

We extend our heartfelt thanks to The Morning Advertiser for hosting this remarkable event and for acknowledging the dedication and commitment demonstrated by the entire team at The Cholmondeley Arms. This win is not just a triumph for our pub but a celebration of the shared passion and camaraderie that defines our Cheshire Cat family. As we savour this victory, we look forward to continued excellence and creating more unforgettable moments in the journey ahead. Cheers to The Cholmondeley Arms and the incredible team that made this achievement possible!

Cheshire Cat Chef Academy Explores Culinary Horizons at Wellocks Chef and Producer Show 2023

On a crisp Monday morning, undeterred by the gentle rain, the Cheshire Cat Chef Academy embarked on a flavourful journey to Old Trafford Cricket Ground. The destination? The Wellocks Chef and Producer Show 2023, a realm of culinary inspiration and a haven for those seeking to delve into the artistry behind exceptional ingredients.

The experience was not just a feast for the senses but a unique opportunity for our dedicated chefs to connect with the passionate minds behind the produce that graces the tables across our pubs. Engaging in conversations with those who cook, craft, and create with an unmatched zeal, our chefs gained invaluable insights into the intricate world of culinary craftsmanship.

This venture beyond the kitchen walls serves as a testament to our commitment to Chef Academy’s ethos—a commitment that extends beyond the confines of our pubs. As our brilliant young chefs immersed themselves in this showcase of culinary excellence, they discovered a wealth of inspiration and ideas that will soon find their way to a pub near you.

The Wellocks Chef and Producer Show not only broadened the palette but also fuelled the fires of creativity within our chefs. This hands-on experience is a vital component of our training and development program, fostering a culture of continuous learning and growth. By staying attuned to industry trends, engaging with local producers, and embracing fresh and seasonal produce, our chefs are not just cooking; they are crafting culinary experiences that elevate the dining journey for our patrons.

Celebrating a Culinary Journey: Andy’s 12 Years at The Bull’s Head

Today marks a significant milestone as we raise a toast to our exceptional Head Chef, Andy, commemorating his 12-year journey with Cheshire Cat Pubs. Andy stands as a dedicated, genuine, and all-round ACE chef, consistently raising the bar and elevating the spirits of everyone at The Bull’s Head.

In reflecting on his time with Cheshire Cat Pubs, Andy shared 12 reasons that capture the essence of his deep connection with our establishments:

  1. The People: The team at The Bull’s Head is not just a workforce; it’s a family, fostering a genuine and supportive environment.
  2. Autonomy in Creativity: Cheshire Cat Pubs provide chefs like Andy the freedom to create their own dishes, source new ingredients, and build relationships with local suppliers.
  3. Thriving Atmosphere: The Bull’s Head, led by General Managers Andy and Steph, is known for its unrivaled hospitable atmosphere, drawing in crowds and keeping a high tempo.
  4. Owners’ Commitment: Tim and Mary, the owners, consistently strive for great results while ensuring each team member feels significant and valued.
  5. Work/Life Balance: Andy attests to achieving the right work/life balance, thanks to compromise and collaboration with the brigade.
  6. Picturesque Location: The Bull’s Head’s picturesque setting adds a special touch to the overall experience.
  7. Appreciation & Recognition: Personalized gestures, from a thank-you note after a busy week to birthday gifts, highlight the owners’ genuine care for their team.
  8. Motivating Tips: Financial rewards provide a significant motivation factor, ensuring top-notch quality in every dish.
  9. Loyal Locals: The pub’s genuinely nice guests appreciate the staff’s efforts, making The Bull’s Head a home away from home.
  10. Fresh Produce Commitment: Cheshire Cat Pubs’ dedication to using fresh, locally sourced produce plays a pivotal role in developing highly talented and motivated chefs.
  11. Trust: The importance of trust is emphasized, allowing Head Chefs the freedom to execute their vision and decision-making with confidence.
  12. Community Collaboration: Regular day trips and meals with other Head Chefs across the group foster idea-sharing and strategic alignment.

As Andy reflects on his journey, he is just one example of the many incredible individuals who contribute to making Cheshire Cat Pubs truly exceptional. Indeed, great people make great pubs – a timeless truth that resonates through our commitment to internal growth, recognizing the value of each team member, and celebrating collective success.